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Delivery Information

We are proud to offer Free Delivery to any location in Ireland including Northern Ireland. The prices you see on our website are final and there are no hidden charges. As We have partnered with a leading pallet distribution network with depots all over Ireland, 99% of our pallets arrive on the next business day from dispatch. We deliver on business days, Mon to  Fri, between 9 am to 6 pm.

For your convenience at the end of the checkout should you wish you can specify preferred date and we will schedule the delivery as per your requirements. Please note that we do not guarantee set time of delivery.

Small consignments like sample packs are delivered via small van courier service and due to the manual handling process and preparation of parcels there might be an additional day added to the delivery process. You will be provided with a tracking number to track your sample pack  parcel.

Delivery process

Choose your desired wood fuels and complete your order on our secure online shop. The prices you see are final and include delivery to your doorstep no matter where your are based in Ireland or Northern Ireland.
We can deliver to mainland UK but this will be subject to a delivery surcharge, so please contact us if you need any details.

After you have completed your order and your payment is processed you will receive an instant email confirming the order and its details. Then we will prepare your goods for dispatch.

Once the order is dispatched you will receive an email from us and normally the goods will arrive at your door on the following business day.
Orders are prepared for shipment on business days only and any pallet order received   before 12:00 noon will be dispatched on the same day.
Pallet orders received after 12:00 noon on a business day or on a weekend, including small parcels (e.g. sample packs), will be shipped on the following business day.

Delivery will be completed on a business day between 9 am – 6 pm with no set time. You will be contacted directly by the courier prior to arrival so it is important to attend your phone calls, or else if no answer at your end, delivery might not go ahead.
It is important to know that you or someone else authorized by you will be required to sign for the goods upon arrival. Should you not be available to sign for the goods or wish to give your consent for the goods to be delivered without your presence and signature please inform us when you order via note or soon after order via email. 
If you are not available to accept the delivery, refuse delivery, or delivery cannot be completed safely due to certain restrictions at your property, there will be re-delivery charge of €60 for each subsequent attempt to deliver. It is your responsibility to meet the delivery conditions and make an informed decision prior to placing your order.

Delivery Conditions and FAQs

Yes, the prices include delivery to your door anywhere in Ireland and Northern Ireland.

We use third party delivery service and they operate standard lorries with rear tail lift to drop the pallet on the floor. The palletised goods can be further moved by manually operated pump truck provided there are no restrictions and at driver’s discretion or else delivered kerbside.
The truck dimensions are: up to 12 m Length, 2.8 m Width and 3.4 m Height.
In order to complete the delivery there should be sufficient space for the truck to access and maneuver within your property. Safety evaluation is at the driver’s discretion.
Restrictions to consider around your property that might obstruct delivery:

- Overhanging cables and trees.

- Insufficient access, severe bends and narrow entrances.

- Steep ground that will obstruct goods to be lowered safely via the rear tail lift.

- Manual pump pallet truck cannot be operated on soft ground (e.g. mud, grass), loose gravel, uneven and steep surfaces.

Provided there are no restrictions present as described above the truck will maneuver as near as possible to your desired storage area. The pallet will be lowered on the ground and if possible, pallet can be moved further with the hand pallet truck. Moving and placing the pallet at desired location inside your property is at the driver’s discretion.
You’ll be required to sign for the delivery or else with your permission and consent the goods will be left without a signature and unattended and in this case does not bear any responsibility for lost or stolen goods.
Small parcels-sample packs are delivered at your door.

Please note that the delivery company is a third-party service and they are not obliged to manually handle the goods on the pallet or move the goods to your storage area. They deliver kerbside and any additional assistance is at the driver’s discretion. The driver may or may not assist in moving the goods into your storage.

If the goods are delivered damaged this should be reported to the driver immediately and the damage details recorded on the delivery docket as presented for your signature. If you accept the damaged goods and decide to place a claim on a later stage this will not be accepted. If you are not present at the address once the damaged goods are delivered with your consent please report it soon after. Damaged goods should be reported to us as well via email and we advise customers to take pictures, which would help to resolve the issue faster. 
Once the delivery is completed it is your responsibility to take care, move indoors and store the goods appropriately. Please note that the eco logs should be stored indoors (e.g. garage, shed etc.) or else stored outside but under watertight cover. Even though the palletised eco logs packs are individually wrapped and pallet sealed with shrink film on the outside, this does not make the products watertight. The packaging can withstand the elements while you are in the process of safely moving them indoors but prolonged exposure to rain may damage your goods. The application of sufficient care for the goods while at your possession is entirely your responsibility. The pallet on which the goods are delivered remains your property.