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OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available in the footer section of our homepage and at every point where personally identifiable information may be requested.
THE INFORMATION WE COLLECT
This notice applies to all information collected or submitted on www.Ecologs.ie. We collect information from you when you register on our site, place an order or fill out a form.
Completing your order
To complete your order we would need some information from you. The types of personal information we collect are: name or company name, e-mail address, shipping address, phone numbers, payment details. You may, however, visit our site anonymously.
When you complete an order, your payment is handled and processed by our payment solutions partners. We do not store your payment details. Your order is sent to our warehouse partner, packed and prepared for shipment. We share your order number, name, address and phone number with our carrier partners to fulfill your delivery.
Our warehouse partner, payment solutions partners, and carrier partners are committed to keeping your data safe.
Our customer service has access to all information about your order, so we can help you in the best possible way, whether you have questions about the status of your order, or if you need to return an item. Our customer service is also able to see any previous correspondence with you as this allows us to provide you with better service.
User Experience and Marketing
We constantly strive to give you the very best user and shopping experience on our websites and important part of it is being able to track your browsing on our site. We do that by using cookies. You can read more about cookies in the relevant section below.
We also use your personal data to create more relevant marketing for you based on your having accepted our cookies and being signed on our newsletter. You can always object to our processing of your personal data for direct marketing purposes by using our contact form, which can be found Here.
In addition to the above-mentioned processing of your personal data, we use and store your personal data in order to comply with regulatory requirements, specific and non-specific to our business (e.g.European Union Timber Regulation (EUTR), book-keeping regulations).
THE WAY WE USE INFORMATION
We use the information you provide about yourself when contacting us in relation to product information or placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.We use return email addresses to answer the email we receive or to email occasional newsletter if you have signed up and provided us with your consent. Such addresses are not used for any other purpose and are not shared with outside parties.We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We use the information you provide to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs), to send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.).
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
HOW DO YOU GET MY CONSENT?
HOW CAN YOU ACCESS, CORRECT or DELETE YOUR INFORMATION?
We provide you with the ability to access, edit the information in your user account information that you provided to us in registration by using your personal Account maintenance area. You may request deletion of your user account by contacting our webmaster.
After deletion of your account some of your data may further remain on file for such a time as required by local laws (e.g information on orders placed by you).
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
OUR COMMITMENT TO DATA SECURITY
Should you have other questions or concerns about these privacy policies, or if you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy via this Contact Form.
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
While we endeavour to resolve complaints quickly and informally, if you wish to proceed to a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by email as above. We will acknowledge your formal complaint within 7 working days of receipt.